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How Not To Treat Your Customers!

This one is for my small business owners and those selling their wares.

As a business owner, I pride myself on my customer service, if I screw up, I apologize and do whatever I can do to make it right. But, sometimes I think companies get a little to big for their britches (yes, I know I am showing my age with that comment). 

Tonight I had the pleasure (being facetious here) of dealing with not one, but two courier companies. 

The first, who shall not be named (but may have the initials FE) left me a final delivery notice after a first attempt and then they take it to a depot literally 45 min drive from me. We share one car as we live downtown so it would be the weekend before I could go there to pick it up. So I call, I am told too bad, you have to go there. This was after 30 min on hold and every answer I gave had to be repeated 2 or 3 times (and I made sure to talk as slowly as possible because I know how difficult it can be in a call centre), after all this time, I lose...

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